Privacy Policy

Last updated: March 27, 2026

1. Information We Collect

We collect information you provide directly, including your name, email address, company name, and payment information when you create an account or subscribe to our services.

We also automatically collect usage data such as pages visited, features used, browser type, IP address, and device information to improve our services.

2. How We Use Your Information

  • To provide, maintain, and improve our CRM platform
  • To process transactions and send billing notifications
  • To send product updates, security alerts, and support messages
  • To analyze usage patterns and optimize user experience
  • To detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate our platform (payment processors, cloud hosting, email delivery). All third-party providers are contractually obligated to protect your data.

4. Data Security

We use industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, regular security audits, and multi-tenant data isolation with row-level security in our database.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at contact@illmsoft.com.

7. Website contact form

When you submit the contact form on this site, we process your name, email, company (if provided), subject, and message to respond to your inquiry. Messages are delivered through our email provider and may be logged in our systems in line with our retention policy. Legal basis: legitimate interest in communicating with prospective customers and fulfilling your request. You may withdraw consent or object by contacting us at contact@illmsoft.com.

8. Cookies and similar technologies

This section describes how we use cookies and similar local storage on this marketing website in line with the EU/UK GDPR, ePrivacy rules, and common industry practice. The CRM product has its own notices when you sign in there.

8.1 Categories

  • Strictly necessary. Required for security, load balancing, and basic site operation (e.g. remembering your cookie choice). These are used based on our legitimate interest and/or what is strictly necessary to provide the service you request.
  • Analytics (optional).Helps us understand aggregate traffic and improve the site. Only placed if you click "Accept all" on the banner.
  • Marketing (optional).Reserved for future advertising or measurement cookies. Only placed if you click "Accept all". We currently do not load third-party marketing tags unless we enable them later under this policy.

8.2 Your choice and consent log

When you use "Accept all" or "Reject non-essential", we record your choice, the version of this policy (policy version 2026-03-27), a random visitor identifier stored in your browser, and minimal technical information (for example hashed IP, browser language, timezone, screen size class, and page URL) so we can demonstrate accountability. We do not use that log to profile you for unrelated purposes.

8.3 Withdrawing consent

You can withdraw consent for non-essential cookies at any time by clearing site data or local storage for this domain, or by changing your browser settings to block cookies. You may also contact us at help@illmsoft.com if you need help.

9. AI Data Processing

Our AI features process your CRM data to provide lead scoring, sentiment analysis, and email suggestions. All data processed by AI is subject to PII redaction before being sent to language models. We do not use your data to train our AI models.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance.

11. Contact

For privacy-related questions, contact us at contact@illmsoft.com.