Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using ILLM CRM ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

ILLM CRM is a cloud-based customer relationship management platform that provides contact management, deal tracking, email integration, reporting, and AI-powered sales tools. The Service is provided on a subscription basis with Free, Professional, and Enterprise tiers.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account.

4. Subscription & Billing

  • New accounts start with a 30-day free trial that unlocks all features for a single user. No credit card is required to start the trial. One trial is permitted per work email address. After 30 days, access requires a paid Professional (or Enterprise) subscription.
  • Paid subscriptions are billed monthly or annually in advance.
  • Prices are per user per month. You will be billed for all active users on your account.
  • You may upgrade, downgrade, or cancel your subscription at any time. Downgrades take effect at the next billing cycle.
  • Refunds are provided for annual plans within 30 days of purchase. Monthly plans are non-refundable.
  • For billing questions, contact billing@illmsoft.com.

5. Acceptable Use

You agree not to misuse the Service. Prohibited activities include but are not limited to: sending spam through the email feature, attempting to gain unauthorized access, reverse engineering the platform, or using the Service for illegal purposes.

6. Data Ownership

You retain all ownership rights to your data. We do not claim ownership of any content you upload or create within the Service. You grant us a limited license to process your data solely to provide the Service.

7. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by factors outside our control.

8. Limitation of Liability

To the maximum extent permitted by law, ILLM Software shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease. You may export your data within 30 days of termination. After 30 days, your data will be permanently deleted.

10. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Service constitutes acceptance of updated terms.

11. Contact

For questions about these terms, contact us at support@illmsoft.com.